REFUND POLICY AND PROCEDURE
Purpose and Scope
The purpose of this policy is to provide a comprehensive guideline for students and staff concerning the refund of training fees at the Future Training and Services Center (FTSC). This policy and its accompanying procedure are applicable to all FTSC learners, provided that the specified refund terms and conditions are satisfied.
Policy Statement
All learners reserve the right to request a refund, contingent upon the fulfillment of the following terms and conditions:
- Cancellation of the course or alteration of its date
- Unforeseen emergencies, including but not limited to: illness, death of a close relative, loss of employment, or urgent work commitments (including travel)
Refunds may be disbursed in cash or via the learner's bank account.
Timeframe
Staff members must cooperate with learners seeking refunds and ensure that the refund process is completed within five (5) working days from the date of application.
Withdrawal more than one week prior to the course's start date entitles the learner to a 100% refund of course fees, granted that the aforementioned terms and conditions apply.
Withdrawal less than one week before the course's start date allows for a 50% refund of course fees, provided that the aforementioned terms and conditions are satisfied.
Cancellation
In the event that a course is canceled by the training center due to extenuating circumstances, the learner will receive a full refund (100%), including any fees associated with study materials.
If a client wishes to cancel their enrollment in a course, they must provide written notice to the provider at least three (3) working days before the course start date. No refunds will be issued for cancellations made less than three days prior to the course start date.
Upon the learner's request and subject to the satisfaction of the aforementioned terms and conditions, fees may be transferred to another individual or course.
Registration fees, books, study materials, and VAT are non-refundable in cases of withdrawal initiated by the learner.
Neither party shall be held responsible for any delay or failure in the performance of any part of this Service Level Agreement (SLA) due to circumstances beyond their reasonable control, including but not limited to: acts of God, war, terrorism, labor disputes, or governmental actions. No refunds will be provided, and alternative arrangements will be made for the affected training sessions.
Refund Procedure
- The learner must complete the refund request form (1.1.2_Refund Request Form_FTSC-QMS-ACTVET-004) clearly and accurately.
- The request must be substantiated with evidence justifying the refund.
- The relevant documents must be submitted to the administrator, who will then forward them to the Academic Director for approval.
- Upon approval by the Academic Director, the accounts department will release the refund payment to the learner.
- The student must acknowledge receipt of the refunded amount via email. Consequently, no future claims from the student will be accepted.
- If the refund request is denied, the learner will be informed through email.
- The refund case will be closed, whether approved or rejected, within five (5) working days from the date of request.
- In the event of a refund delay exceeding five (5) working days, the learner will be provided with an explanation and an update.
- The revised timeframe for the settlement will also be communicated to the learner.
LEARNER ACKNOWLEDGEMENT & SIGNATURE
I confirm that I have read and understood the FTSC Refund Policy and Procedure, including the applicable refund conditions, deadlines, cancellation requirements, and the process for submitting a refund request.
Learner acknowledgement
Read the policy above, acknowledge it.