Learner Registration

a) Learners are entitled to refunds only where the applicable terms and conditions are met. Please review the Refund Policy and Procedure (1.1.2_Refund Policy and Procedure_FTSC-QMS-ACTVET-003) before applying.

b) Learners have the right to submit complaints or appeals regarding actions, decisions, services, or conduct with which they are dissatisfied.

c) Learners must review the Complaint Policy (1.1.3_Learner Complaint Form_FTSC-QMS-ACTVET-009) and Appeal Policy and Procedure (1.1.3_Appeal Policy and Procedure_FTSC-QMS-ACTVET-005) before signing the registration form.

d) Learners must comply with all applicable FTSC policies and procedures to maintain a safe and appropriate learning environment.

e) A minimum attendance of 80% is required for certification. Learners exceeding 20% absence will not be certified but may be permitted to make up missed sessions when the course is next offered, subject to FTSC procedures. Three consecutive instances of lateness may be recorded as absence.

f) Withdrawal more than one week before the course start date may qualify for a 100% refund, while withdrawal less than one week before may qualify for a 50% refund, subject to the applicable refund terms and conditions.

g) Complaints should be submitted during or immediately after the training. The complaint form must be completed fully and accurately as part of FTSC's quality assurance and continuous improvement process.

h) Once a course has commenced, fees are non-refundable and non-transferable, except where otherwise provided by FTSC policy or applicable law.

i) FTSC provides ACTVET-approved training programmes for upskilling and reskilling and does not operate as a university or offer diploma or degree programmes from its premises.

j) FTSC is not responsible for the attestation, recognition, equivalency, or authentication of certificates by the MOE, CAA, ACTVET, NQC, or other regulatory authorities. Such processes remain the learner's responsibility and are subject to the relevant authority's requirements.

k) Learners must comply with UAE laws, regulations, moral, cultural, religious, and social values, dress appropriately and modestly, and follow all FTSC health, safety, security, and conduct requirements.